Two-factor authentication adds an extra layer of protection to your Digital Surge account. It works with a time-based authenticator app such as Google Authenticator or Authy, which generates a new 6-digit code every 30 seconds. You enter this code when you log in, making your account much harder for someone else to access.

Setting up 2FA involves four short steps, but all of them must be completed in a single session. If you leave the process halfway, refresh the page or come back later, the code saved in your authenticator app won’t connect to your account. The app will still show rotating codes, but they will not work.

This is the most common issue users experience when enabling 2FA.

If your code is not working or the setup failed:

Once setup is successful, you will be prompted for your code each time you log in.

This usually occurs when the setup was not completed correctly. The code in your app is not linked to your account. Delete it from the app and restart setup from the beginning.

There are four steps, and they must all be completed in one uninterrupted session.

2FA is optional but strongly recommended. It adds an extra security layer even if someone knows your password.

Authenticator apps generate codes on a timer, even if they are not connected to any account. If the setup stopped partway through, the code will not work until you delete the entry and restart.

No. 2FA must be set up directly on your device. If something goes wrong, removing the code from your app and starting again is the best fix.

Need more help?

If you have any questions, please don’t hesitate to contact our support team.