Two-factor authentication adds an extra layer of security to your Digital Surge account. When enabled, you need a 6-digit code from your authenticator app to complete important actions such as signing in or withdrawing funds. Losing access to your authenticator app can be stressful, but you can restore access safely using your backup key.
When you can use your backup key
If you have lost access to your authenticator app because your phone was lost, replaced or reset, or you reinstalled the app, you can recover your 2FA by entering the backup key you saved during your original setup.
How to restore your authenticator code using your backup key
To regain access, you’ll need the backup key provided during the initial 2FA setup. Below is an example of the prompt you would have seen during the setup process, which instructed you to save your backup key.
How to restore your authenticator code using your backup key
Follow these steps to set up your Digital Surge 2FA again:
Open your authenticator app.
Add a new account or choose the option to enter a setup key.
Enter “Digital Surge” as the account name.
Enter your backup key exactly as it was provided.
Select Add or Confirm to complete the setup.
Once complete, your authenticator app will display a 6-digit code for Digital Surge that refreshes every 30 seconds. You can now sign in and complete actions that require 2FA.
Important: Make sure the backup key you enter is specifically for your Digital Surge account and that it is typed correctly.
What if I don’t have my backup key?
If you no longer have your backup key, contact Digital Surge Support for help regaining access. Our team will guide you through a secure verification process and assist with disabling your current 2FA so you can set it up again.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.