If you are not receiving a confirmation email from Digital Surge, such as when verifying an account change, completing a transaction, resetting your password, or updating your email address, there are a few common reasons this may occur.
This article will help you troubleshoot the issue and understand what to check before contacting support.
Why confirmation emails are important
Confirmation emails are used to protect your account and ensure changes are authorised by you. These emails may be required to:
Verify a change to your account details
Complete a withdrawal or transaction
Reset your password
Confirm a change of email address
If the confirmation link is not clicked, the requested action will not be completed.
Check your spam and junk folders
Email providers may automatically filter or block emails they believe are suspicious. This is the most common reason confirmation emails are not visible.
Please check:
Spam or junk folders
Promotions or updates tabs if using Gmail
Other filtered folders your email provider may use
If you find an email from Digital Surge, mark it as safe or move it to your inbox.
Check if our email address has been blocked or blacklisted
In some cases, our emails may not be delivered if the sender has been accidentally blocked.
Please check your email settings to confirm that contact@digitalsurge.com.au has not been:
Blocked
Blacklisted
Added to a restricted sender list
Removing this address from any blocked sender lists can help restore email delivery.
Add Digital Surge to your safe sender list
To help ensure future emails are delivered correctly, we recommend adding the following email address to your safe sender or whitelist:
This helps prevent your email provider from filtering or blocking Digital Surge emails.
Understand which emails come from Digital Surge
All Digital Surge emails, including confirmation emails and support communications, are sent from: contact@digitalsurge.com.au
If you receive some Digital Surge emails but not others, the issue is usually related to inbox filtering or email provider settings.
Confirm your email access method
Email delivery and visibility can vary depending on how you access your inbox.
Please check:
Whether you are accessing your email via a web browser or an email application
If your email application is fully synced and up to date
Sometimes emails are delivered successfully but are delayed or hidden by email applications.
Email delivery timing
Confirmation emails are sent automatically.
Once sent, delivery timing and inbox placement are controlled by your email provider.
Unfortunately, Digital Surge does not have control over when an email is displayed or received in your inbox.
If you have not received an email immediately, please allow a few minutes and refresh your inbox.
Check when you last received an email from Digital Surge
If the issue persists, it can be helpful to check:
When you last received an email from contact@digitalsurge.com.au
Whether other Digital Surge emails are being delivered successfully
This information can help our support team investigate further if needed.
Still not receiving the email?
If you have completed all the steps above and are still not receiving the expected email, please reach out to our support team with the following details if possible:
The action you were trying to complete
The time you attempted the action
The email address linked to your Digital Surge account
Need more help?
If you have any questions, please don’t hesitate to contact our support team.