Digital Surge may occasionally contact customers by phone to complete verification checks. These calls help us keep accounts secure and ensure we meet our regulatory obligations as an Australian exchange.
Why might Digital Surge call me?
We may contact you by phone to:
Complete or progress account verification
Clarify information required for verification
Discuss specific items related to your account
What we will never ask you to do
To help protect you from scams, it is important to know what Digital Surge will never ask during a phone call. We will never ask you to:
Set up a cryptocurrency wallet
Share your password, one time passcodes, or login credentials
Provide recovery phrases or private keys
Grant remote access to your computer or mobile device
Install third-party software or screen-sharing tools
Perform transactions or take urgent actions on your account
If a caller asks you to do any of the above while claiming to be from Digital Surge, hang up and contact us immediately.
How to verify a phone call from Digital Surge
If you receive a phone call claiming to be from Digital Surge and you are unsure whether it is legitimate, you can always verify the contact through our official channels.
The safest way to confirm a call is to:
Log in to your Digital Surge account
Contact us via live chat, or
Email our support team directly from your registered email address
Our support team can confirm whether the call was genuine before you take any action.
Staying safe
Your security is our priority. We encourage you to remain cautious with any unexpected contact and to verify first if something does not feel right. Digital Surge will never pressure you to act urgently or share sensitive information.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.