Digital Surge sends different types of emails to keep you informed and up to date. These include optional marketing emails and essential transactional emails related to your account and support interactions.
This article explains how to unsubscribe from marketing emails and why transactional emails cannot be turned off.
Unsubscribing from marketing emails
You can unsubscribe from Digital Surge marketing emails at any time.
To unsubscribe, follow these steps:
Open any Digital Surge marketing email.
Scroll to the bottom of the email.
Click the Unsubscribe link.
Choose whether you want to unsubscribe from specific types of marketing emails or unsubscribe from all marketing emails.
Your preferences will be updated after you submit your selection.
Marketing emails may include product updates, promotions, feature announcements, educational content, or general platform news.
Transactional emails you will continue to receive
Some emails are essential for the operation, security, and support of your Digital Surge account. These are referred to as transactional emails and cannot be unsubscribed from.
Transactional emails are sent to keep you informed about important account activity and communications, including:
Deposits and withdrawals
Trades and order confirmations
Changes to your account details
Security-related updates, such as password changes or two-factor authentication activity
Support-related emails, including responses or contact from the Digital Surge support team
Important compliance or legal notifications
Because transactional emails relate directly to your account, funds, security, and support requests, they are mandatory and will continue to be sent even if you unsubscribe from all marketing emails.
Managing your email preferences
Unsubscribing from marketing emails does not affect your ability to receive transactional emails. You will continue to receive all required transactional emails to ensure account security, transparency, and timely support.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.