Staying safe online starts with knowing how to recognise genuine Digital Surge communications.
This article provides a directory of Digital Surge’s official contact channels and explains how to spot common red flags if something does not look right. If you are ever unsure about a message, you can always contact us directly using the official details below.
Official Digital Surge email address
All Digital Surge emails, including transactional emails and support communications, are sent from: contact@digitalsurge.com.au
If you receive an email claiming to be from Digital Surge but it is sent from a different address, it should be treated as suspicious.
Official Digital Surge website
Always access Digital Surge directly using our official website:
We recommend bookmarking this link and using it whenever you log in or access your account. Be cautious of links in emails or messages that redirect you to lookalike websites.
Official Digital Surge social media accounts
Digital Surge may share updates, service announcements and educational content through our official social media channels.
You can verify that a social media account is legitimate by checking that it links back to our official website.
Official Digital Surge social media links:
Facebook: https://www.facebook.com/DigitalSurge
X (Twitter): https://x.com/DigitalSurge
Instagram: https://www.instagram.com/digitalsurge
If a social media account claims to represent Digital Surge but asks for private information, directs you to unfamiliar websites or requests urgent action, it should be treated with caution.
Information Digital Surge will never ask for
To help keep your account secure, it is important to know that Digital Surge will never ask you to:
Share your password
Share your two-factor authentication codes
Grant remote access to your computer or device
If anyone asks for this information while claiming to represent Digital Surge, this is a clear red flag and may indicate a scam.
What to do if something does not seem right
If you receive a message, email or call that feels unusual or you are unsure whether it is legitimate:
Do not click links or share personal information
Take a moment to double-check the sender or website details
Contact Digital Surge directly using our official channels
You can reach us via live chat within the app or by emailing contact@digitalsurge.com.au. Our team is always happy to help you confirm whether a communication is genuine.
Staying confident and secure
Most scams rely on urgency or confusion. Taking a moment to verify who you are communicating with can help keep your account safe and give you peace of mind.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.