While crypto transfers may feel complex at first, following the steps below will help ensure your funds are received safely and correctly.
Important Considerations Before You Begin
Correct cryptocurrency
Only send the specific cryptocurrency to its matching wallet address. Sending the wrong asset to an incompatible address may result in permanent loss.
Correct network
Make sure the deposit is sent on the correct blockchain network. For example, ETH must be sent on the Ethereum network.
Memo or tag requirements
Some assets require a memo or destination tag. If the address displays a memo or tag, you must include it in the transaction. Missing memos or tags may prevent your deposit from being received.
Avoid typing errors
Always copy and paste your wallet address or use the QR code to minimise the risk of mistakes.
Steps to Receive Crypto
Step 1. Open your Wallet page
From your dashboard, navigate to the Wallet page.
Step 2. Select the cryptocurrency you want to receive
Search for the asset you wish to deposit.
If you cannot see it, uncheck Hide assets less than $1 to show all supported cryptocurrencies.
Step 3. Choose Receive
Click Receive next to the asset you want to deposit into your account.
Step 4. Retrieve your wallet details
A pop-up will display all information needed to complete the deposit, including:
Your wallet address as text and a QR code
Any memo or tag required for that asset
Use these details to initiate the transaction from your external wallet or exchange.
How Deposits Work
Once the transaction is submitted and the required blockchain confirmations are complete, your cryptocurrency will be automatically credited to your Digital Surge account. Confirmation times vary by asset and network congestion.
Important Notes
Asset specificity
Only send the correct cryptocurrency to the matching wallet. For example, send BTC to a Bitcoin address and ETH to an Ethereum address.
Network accuracy
Send your deposit on the supported network for that asset. For example, only send POL on the Polygon network or USDT on the network specified in your Digital Surge wallet.
Memos and tags
If displayed, memos or tags must be included to ensure successful delivery of your funds.
Double check details
Always copy and paste the wallet address or scan the QR code to prevent errors that could result in loss of funds.
Sending Crypto from Other Exchanges
If you are withdrawing from another exchange to your Digital Surge wallet, refer to that exchange’s Help Centre for instructions on how to initiate the transfer. Their guidance can be particularly helpful if you are sending crypto for the first time.
Support Articles
Please note the articles above were not created by Digital Surge.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.