Why is my account locked?
When attempting to log into your account, too many incorrect attempts to log in will place a temporary lock on your account. This is for the safety of your account.
Entering any of the following details incorrectly too many times can cause a temporary lock on your account:
Email
Password
2FA
You'll receive an email confirming the lock as soon as it happens, no action is needed on your part unless you didn't attempt those logins yourself.
How do I unlock my account?
If you're aware of the issue, you'll be able to log back in with the correct details once the temporary lock has cleared. This takes approximately 60 minutes.
Alternatively, you can reach out to our support team via live chat or email contact@digitalsurge.com.au, and we can manually unlock your account for you sooner.
Didn't attempt those logins yourself?
If you don't recognise the login attempts, please contact us straight away via live chat or email so we can review your account activity with you.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.