Your first AUD withdrawal to each bank account is subject to a 24-hour delay.
This is a mandatory requirement set by our banking provider and is designed to help protect your account from unauthorised activity. The hold applies to all customers and cannot be bypassed or removed.
What does this mean?
When you submit a withdrawal to a bank account that has not yet been paid a withdrawal:
A 24-hour hold will be applied
Your funds will remain securely in your Digital Surge account during this time
The withdrawal will be processed automatically once the 24 hours have passed
The funds will then be credited to your nominated bank account
No action is required from you during the hold period.
Why is there a 24-hour hold?
This hold is required by our banking provider as part of their security and fraud-prevention controls.
It helps protect customers by reducing the risk of:
Unauthorised withdrawals
Fraud immediately after account or bank details are added
High-risk withdrawal activity on new accounts
As a regulated Australian exchange, Digital Surge is required to comply with these banking safeguards.
When does the 24-hour timer start?
The 24-hour timer begins as soon as your withdrawal request is submitted. Each withdrawal has its own timer.
Once the timer expires, your withdrawal will be processed automatically.
Do future withdrawals have a delay?
It depends on the bank account you withdraw to.
Withdrawals to a bank account that has already been paid a withdrawal are processed immediately. Standard processing times still apply.
The first withdrawal to a different or newly added bank account is held for 24 hours.
Bank accounts are matched on BSB and account number, so removing and re-adding the same account does not start a new hold. Cancelling a withdrawal and submitting it again to the same account does not remove the hold either.
Can the hold be removed or shortened?
No.
Because this is a banking provider requirement, the 24-hour hold cannot be removed, shortened, or overridden, even by contacting support.
What can I do while the hold is active?
While the hold is in place, you can:
Continue trading
Deposit funds
Review your account and security settings
Cancel the withdrawal from your dashboard while it is still pending
If you would rather not wait, you can cancel the pending withdrawal and withdraw to a bank account that has already been paid a withdrawal. Cancelling and submitting again to the same new bank account does not remove the hold.
If you believe the withdrawal request was not made by you, please contact support immediately.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.