Commonwealth Bank (CBA) has introduced policies that place a hold of up to 24 hours on deposits sent to cryptocurrency exchanges, including Digital Surge.
This delay is applied by the bank and cannot be removed or reduced by Digital Surge. This policy also applies to CBA-owned brands, including Bankwest.
For more information, you can read CBA’s announcement here:
https://www.commbank.com.au/support/security/cryptocurrency-payments.html
What this means for you
The delay is enforced by Commonwealth Bank and applies to all crypto-related payments.
Digital Surge is unable to speed up the release of funds while they are on hold.
You can check the status of your payment in the CBA app or online banking portal. Deposits will appear as pending for up to 24 hours.
Once the funds are released by CBA and received by Digital Surge, the deposit will be credited to your account automatically.
You will receive an email confirmation as soon as your deposit is credited.
This policy also applies to CBA-owned brands, including Bankwest.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.