Withdrawing AUD from your Digital Surge account is quick and straightforward. If you’ve previously deposited AUD, your bank account will already be linked, making the process even easier.
Key Points to Remember
Minimum Withdrawal: The minimum withdrawal amount is $20 AUD.
Account Funds vs. Portfolio Balance:
Account Funds show the amount of AUD available for withdrawal.
Portfolio Balance includes both your AUD funds and the value of your crypto assets.
To withdraw the AUD equivalent of your crypto holdings, you’ll first need to sell your crypto into AUD.
Steps to Withdraw AUD
Step 1: Navigate to the Withdraw Option
Click on the drop-down menu in the top-right corner of your screen.
Select the 'Withdraw Money' option.
Step 2: Choose Your Bank Account and Enter Amount
Choose the bank account you want to withdraw to.
Enter the amount of AUD you’d like to withdraw from your available balance.
Step 3: Confirm and Finalize the Withdrawal
Click Withdraw AU$.
Enter your verification code to confirm:
If 2FA is enabled, use your authenticator app.
If 2FA is not enabled, enter the SMS code sent to your phone.
Important Notes
First-Time Withdrawals: First-time AUD withdrawals are subject to a 24-hour delay.
Verification: Ensure you have access to your 2FA app or SMS verification method.
Frequently Asked Questions (FAQs)
What’s the minimum amount I can withdraw?
The minimum AUD withdrawal amount is $20.
What if I need to update my bank account?
To update your bank account, you’ll need to make a new AUD deposit from the new bank account. This will link it to your profile and allow future withdrawals to that account.
I’ve deposited crypto—do I still need to deposit AUD to withdraw
Yes, even if you’ve deposited crypto, you’ll need to make an AUD deposit to link your bank account. You must have at least one bank account connected to your Digital Surge account before you can withdraw AUD. Once your deposit is credited, the bank account used will be linked and available for withdrawals.
Need Assistance?
If you have any questions or encounter issues, our friendly live support team is here to help. Don’t hesitate to reach out for assistance.