From time to time, Digital Surge may be required to delist a cryptocurrency asset.
Delistings are a normal part of operating a secure and reliable exchange and can occur for several reasons.
Our goal is always to protect customers while ensuring the platform offers access to assets that meet our standards for safety, liquidity, and ongoing support.
Why an asset may be delisted
There are several situations where an asset may need to be removed from the platform. Common reasons include:
Insufficient liquidity
If an asset no longer has enough trading volume or market depth, it becomes difficult to execute transactions reliably. Low liquidity can increase price slippage and trade risk, which compromises the customer experience.
Increased risk factors
Digital Surge continually monitors listed assets for changes in security, regulatory status, technological stability, or project viability. If an asset becomes high risk due to network issues, project abandonment, security vulnerabilities, or other concerns, delisting may be required to protect customers.
Liquidity provider discontinuation
We rely on trusted liquidity partners to ensure efficient and competitive trading. If a provider stops supporting a particular asset or its underlying network, we may no longer be able to offer trading or holding of that asset.
Notice periods for delistings
Digital Surge aims to provide as much notice as possible before an asset is delisted. This helps customers make informed decisions about their holdings.
However, there are times when advance notice may not be possible. In cases such as sudden liquidity issues, urgent risk concerns, network shutdowns, or decisions from our liquidity partners, we may need to delist an asset immediately.
Whenever a delisting occurs, we act with the intention of minimising disruption.
What happens when an asset is delisted
If an asset is delisted from Digital Surge, the following will typically happen:
The remaining balance of the delisted asset will be liquidated at the current market rate at the time of the delisting action.
The Australian dollar proceeds from this liquidation will be credited directly to your Digital Surge account.
A record of the transaction will appear in your transaction history for full visibility.
This process helps minimise the impact on customers and ensures you continue to have access to the proceeds from your holdings even when ongoing support for an asset is no longer possible.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.