From time to time, Digital Surge may ask customers to confirm the source of funds used on their account. This is a standard regulatory requirement for Australian cryptocurrency exchanges and helps us keep our platform secure and compliant.
Many legitimate transactions can appear similar to higher‑risk activity, which means customers with higher balances or increased activity may be selected for additional verification at some point.
What information do I need to provide?
If your account is selected for a source of funds check, we may ask you to confirm:
The purpose of your Digital Surge account, and
How the funds deposited into your account were obtained.
While this process may feel intrusive, it is required under Australian Anti‑Money Laundering and Counter‑Terrorism Financing (AML/CTF) laws and helps us prevent fraud and financial crime.
Please note: withdrawals may be temporarily restricted until the source of funds check has been completed.
Examples of acceptable sources of funds
Common examples include:
Wages or salary
Savings or investments
Sale of assets (such as shares or property)
Cryptocurrency purchased on another exchange
Accepted supporting documents
You may be asked to upload documents that support your source of funds. These can include:
Recent bank statements
Payslips or employment income records
ATO Notice of Assessment
Sale receipts or statements for assets
Transaction histories from external cryptocurrency exchanges
Please ensure documents are clear, current, and show your name where possible.
Bank statement requirements
If you provide a bank statement, it must:
Cover the last 30 days from today
Be uploaded in the original PDF format (screenshots or edited files aren’t accepted)
Most banks allow you to download a custom statement or transaction summary with a selected date range through online banking.
Why has Digital Surge requested this information?
Digital Surge is an AUSTRAC‑registered exchange and is required to conduct customer identification and ongoing due diligence checks.
Even if you’ve completed verification before, we may occasionally request additional information to:
Meet regulatory obligations
Monitor account activity
Maintain the security and integrity of the platform
Our monitoring systems operate 24/7 and are designed to act impartially and without bias. While we can’t share specific details about how these systems work, they are essential to keeping our customers safe.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.