At Digital Surge, your security is our highest priority. If you ever receive a notification that looks suspicious or relates to an action you did not initiate, you can voluntarily freeze your account to protect your funds.
When you can freeze your account
The option to freeze your account appears in specific security related emails, including:
Withdrawal request emails
Withdrawal confirmation emails
New login detected from a new IP address
If you did not perform the action or something appears unusual, select the freeze link in the email to secure your account immediately.
What happens when your account is frozen
All future transactions are blocked, including buys, sells, deposits and withdrawals.
This prevents any unauthorised activity from occurring while the issue is investigated.
Freezing your account acts as a rapid safeguard if you suspect your login details have been compromised.
Why this feature matters
The voluntary freeze option provides an additional layer of real time protection. If your account is accessed without permission, freezing it quickly limits risk and gives you time to review what occurred.
How to unfreeze your account
To unfreeze your account, email contact@digitalsurge.com.au
Our team will verify your identity and help restore full access securely.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.