Daily crypto withdrawal limits are one of the ways we help keep your account and funds secure.
Understanding your account limits helps you manage your transactions smoothly.
This article outlines how daily crypto withdrawal limits are determined on Digital Surge.
Daily Crypto Withdrawal Limits
Your daily crypto withdrawal limit is set on your account at the time crypto sends is enabled. This limit is assessed based on your account activity and history, and may be reviewed and updated over time.
Your crypto withdrawal limit is a single combined daily limit, based on the AUD value of everything you withdraw as crypto (not a separate limit per coin).
For example, if part of your limit is used withdrawing BTC, the remaining amount is still available for other crypto withdrawals on the same day. This limit also includes any applicable network/withdrawal fees.
The limit works on a rolling 24-hour window, rather than resetting at a fixed time each day.
This limit is separate from your AUD deposit and withdrawal limit.
Where to Find Your Crypto Withdrawal Limit
You can check your current daily crypto withdrawal limit at any time:
Log in to your Digital Surge account.
Go to Profile.
Select Limits from the side menu.
Your Crypto withdrawal limit is listed alongside your AUD deposit and withdrawal limits, showing your daily limit and how much you've used so far
Note: The crypto withdrawal limit is only visible if you have crypto sends enabled on your account.
How to Request a Limit Increase
You can request a higher daily crypto withdrawal limit by contacting us.
Steps to Request a Limit Increase
Log in to your Digital Surge account.
Contact our support team via live chat or email at contact@digitalsurge.com.au
Be ready to provide additional details or documentation, such as a recent bank statement.
For security reasons, we can only process one request — either a limit increase or enabling crypto sends — within a 30 day period.
Need more help?
If you have any questions, please don't hesitate to contact our support team.