Depending on the cryptocurrency you’ve withdrawn, the processing time can vary due to differences in required network confirmations and network traffic.
Overview of the Withdrawal Process
A successful crypto withdrawal involves three steps:
Submit the Withdrawal Request: Initiate the withdrawal from your Digital Surge wallet.
Blockchain Processing: The withdrawal is processed on the blockchain.
Receive Funds in the Destination Wallet: The deposit appears in the corresponding platform or wallet.
Once the withdrawal has been processed on the blockchain, a Transaction ID (TXID) will be generated. This can be found on your Transaction History page or in the email confirming the transaction's processing. It is used to track your transaction on the blockchain.
Steps to Check Your Withdrawal Status
Step 1: Access Transaction History
Click the drop-down menu in the top-right corner of your dashboard.
Select the ‘Transaction History’ tab.
Step 2: Locate Your Transaction
To filter your transactions:
Click on ‘All Types’ and select ‘Withdrawals’.
Change the asset type from ‘AU$’ to the cryptocurrency you’ve withdrawn.
Step 3: View the Transaction Details
Click on the specific transaction row to see its details.
On the next page, you’ll find the status of your withdrawal and, once processed, the TXID.
The TXID can be used to track the withdrawal directly on the blockchain network.
Things to Keep in Mind
Automatic Processing: Withdrawals are processed automatically but can be delayed due to network congestion.
Email Notifications: You’ll receive an email confirmation once the transaction has been processed.
Need Help?
If you have questions or encounter any issues, our support team is here to assist you. Contact us via live chat or email at contact@digitalsurge.com.au.