Digital Surge

Depending on the cryptocurrency you’ve withdrawn, the processing time can vary due to differences in required network confirmations and network traffic.

___________________________________________________________

Every crypto withdrawal moves through three key stages.

You initiate the withdrawal from your Digital Surge wallet.

Once submitted, the transaction is broadcast to the blockchain and will begin confirming.

3. Funds received in the destination wallet

After the required confirmations are met, the receiving wallet or platform will detect the deposit.

When your withdrawal is sent to the blockchain, a Transaction ID (TXID) is generated. You can find this in your Transaction History or in the confirmation email. The TXID allows you to track the transaction directly on the blockchain.

Select your profile drop-down menu in the top right of your dashboard.

1. Select your profile drop-down menu in the top right of your dashboard.
2. Select Transaction History.

Step 2. Filter and locate your withdrawal

Select All Types and choose Withdrawals.

Change the asset filter from AU$ to the specific cryptocurrency you withdrew.

1. Select All Types and choose Withdrawals.
2. Change the asset filter from AU$ to the specific cryptocurrency you withdrew.

Step 3. View detailed transaction information

Click on the withdrawal entry to open the full details.

Here you will see the current status of your withdrawal.

Once processed, the TXID will appear. You can use this ID to track the transaction on the relevant blockchain explorer.

1. Click on the withdrawal entry to open the full details.
2. Here you will see the current status of your withdrawal.
3. Once processed, the TXID will appear. You can use this ID to track the transaction on the relevant blockchain explorer.

Automatic processing Withdrawals are handled automatically. Delays may occur if the blockchain network is busy or if the asset requires a high number of confirmations.

Email updates You will receive an email once your withdrawal has been broadcast to the blockchain.

Cancellations Withdrawals cannot be cancelled once they enter a Pending or Processing state. From this point the transaction will continue until it either completes successfully or resolves automatically.

If you have any questions, please don’t hesitate to contact our support team.

This guide will help you track the status of your crypto withdrawal from your Digital Surge account.

How to Check the Status of Your Crypto Withdrawal

Homepage

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

How to Check the Status of Your Crypto Withdrawal

How the Withdrawal Process Works

1. Submit the withdrawal request

2. Blockchain processing

3. Funds received in the destination wallet

How to Check Your Withdrawal Status

Step 1. Open your Transaction History

Step 2. Filter and locate your withdrawal

Step 3. View detailed transaction information

Important Notes

Need more help?