To verify your Digital Surge account, you will need to provide a valid form of identification. Below are the acceptable ID types and requirements for each.
Primary Documents
1. Australian or New Zealand Driver's Licence
All Australian and New Zealand driver licences are accepted, including learner permits and probationary licences.
Disqualified and suspended licences are also eligible, provided they are still active.
2. Australian or New Zealand Passport
Australian and New Zealand passports are accepted for verification.
The passport must be valid and not expired.
3. Australian Photo ID with a Valid Medicare Card
A combination of an Australian photo ID and a valid Medicare card can be used to complete your account verification.
Please note that Proof of Age cards and Photo Cards are not accepted as identification for requesting crypto sends, as they cannot be verified via the DVS (Document Verification Service). As part of our policy, we are therefore unable to accept them.
4. International Passport with a Valid Australian Visa
Expired international passports are accepted if the associated Australian Visa is valid.
Verification is based on your visa details, not the passport itself.
Ensure you enter your name exactly as it appears on your Visa Grant Notice.
Important Notes:
New Zealand passports may have an electronic visa issued upon arrival in Australia.
If you have become an Australian citizen, your previous visa is no longer valid, and you will need an Australian passport for verification.
Need Assistance?
If you have questions or encounter issues with the verification process, please contact our support team via live chat or email at contact@digitalsurge.com.au.