To apply for this feature, you must first have Two-Factor Authentication (2FA) set up on your account. If you need guidance on setting up 2FA, please refer to our 2FA Setup Guide.
Important Note
Sending crypto to external wallets carries risks, including permanent loss of funds if the transaction is completed incorrectly.
Please also be cautious of fraudulent platforms or scams. You can review our list of common scams for more information.
New accounts: Reviews may take up to 2 business days.
Steps to Enable External Crypto Sends
Step 1: Navigate to Your Profile
From your dashboard, select the three horizontal lines in the top right corner to open the menu and select Profile.
Step 2: Access Security and Limits
Scroll down to the Security and Limits section.
Locate External Crypto Send and toggle the switch to begin the setup process.
Step 3: Informed Consent
During verification, you will see an informed consent message explaining that Digital Surge will check your details with official records to confirm your identity.
After reading the message, tick the box to confirm your consent, then select Next to continue.
Step 4: Review the Warnings
Carefully read the warnings about the risks associated with sending crypto externally.
If you agree to the terms, tick the confirmation box and select Next.
You will then be shown additional information reminding you to be aware of scams.
After reviewing this information, select Start to proceed with the following steps.
Step 5: Start Verification
Select Select Start verification. This step is powered by our identity verification partner, Sumsub. Proceed with uploading your ID and completing a quick liveness test. Please ensure you have your ID handy (Driver's Licence or Passport)
Continue on Your Mobile
If you're in the app: you'll be taken straight to the verification page — select Continue to proceed.
If you're on web: select Start verification on phone, then either copy the link or scan the QR code to continue on your phone.
Step 6: Complete ID + Liveness Verification
Select Continue to proceed with your ID and liveness test verification.
When prompted, allow camera access in your browser — this is required to complete the process.
What Happens Next?
Once verification is successfully completed, please allow up to two business days for internal review.
You may be contacted during the review for security purposes.
Once approved, you will be able to send crypto externally from your Digital Surge account.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.