If you'd like to close your Digital Surge account, follow this simple guide to complete the process. Before initiating closure, ensure you've taken the necessary preparatory steps outlined below.
Important Pre-Closure Steps
Download Your Account Records: Ensure you download your account statement and transaction history as a CSV file for your financial records. This action should ideally occur within 24 hours of initiating the closure process.
Address Account Balances: Review your account balance and take necessary actions. Withdraw any remaining funds before closure. Minimum trade amount is $1, and withdrawals require a minimum amount of $20.
Feedback: Providing feedback on your experience is optional but can be valuable for improving services.
Steps to Close Your Account
Step 1: Access Your Profile
Log in to your account and navigate to your Dashboard page. Locate your Profile from the drop-down menu.
Step 2: Find the Delete Option
Scroll to the bottom of your profile page. Under the ‘More Settings’ section, you’ll see the option to delete your account.
At this point, you’ll be presented with a confirmation screen that outlines the process.
Step 3: Agree to the Terms
Review and agree to the terms presented. Once you’ve read the details, click ‘Start Live Chat’ to continue.
Step 4: Request Account Closure via Live Chat
In the live chat, send a message requesting to close your account. Our support team will confirm your request and begin processing the closure.
Your account will be closed within 5 business days. Once closure is complete, you'll receive an email confirmation.
Post-Closure Considerations
You will no longer have access to your Digital Surge account or related records, so ensure necessary records are downloaded beforehand.
If you encounter any post-closure concerns, contact Digital Surge's support team for assistance.
Need Help?
If you encounter any issues or need further assistance, our live support team is here to help. Contact us via live chat or email us at contact@digitalsurge.com.au.