Digital Surge is introducing updates to how cryptocurrency deposits and withdrawals are handled when sending to or receiving from external wallets and exchanges.
These changes are part of evolving industry compliance standards known as the Travel Rule, an AUSTRAC requirement that applies to all Australian crypto exchanges.
When crypto moves in or out of your Digital Surge account, we will need to collect some information about both sides of the transfer.
How this benefits you
While this may feel like an extra step, it ultimately makes crypto safer for everyone:
Better fraud and scam detection — making it harder for suspicious activity to go unnoticed.
Greater ability to trace fraudulent transactions — assisting authorities in investigating and acting on unlawful activity.
A more legitimate and safer crypto ecosystem — building trust and stability across the industry.
How it works
Sending crypto
When you add a new withdrawal address to your Address Book, you'll be asked to provide some basic details about the wallet and who it belongs to. This only needs to be done once per address — after that, it can be reused for future withdrawals without repeating the process.
If you added a withdrawal address before these changes came into effect, you'll be asked to provide the details the next time you make a withdrawal to that address.
Receiving crypto
When crypto is deposited into your account, it will appear as pending until you confirm where the funds came from and who sent them. You'll be prompted on your dashboard and notified by email. This is required for each incoming deposit before funds can be released to your account.
FAQs
Why is this information required?
These changes are part of evolving industry compliance standards, including the Travel Rule — an AUSTRAC requirement designed to reduce financial crime and align crypto transfers with existing rules for traditional banking. All Australian crypto exchanges must comply.
Do I need to provide this information every time I send crypto?
No. The details are collected once per withdrawal address when it's first saved. After that, you can reuse the address for future withdrawals without re-entering anything.
If you added an address before these changes came into effect, you'll be prompted the next time you withdraw to that address.
Do I need to complete the deposit form every time I receive crypto?
Yes. Each incoming deposit requires the details to be confirmed before funds are released to your account.
What information will I need to provide?
Information such as who owns the wallets involved, where the funds are coming from or going to, whether the wallet is a personal wallet or exchange account, and the country of residence of the sender or recipient.
What if I'm sending to, or receiving from, my own self-custody wallet?
You'll still need to complete the process — just select the option indicating the wallet belongs to you when filling out the form.
What if I don't complete the form for an incoming deposit?
The deposit will stay pending and won't be released until the information is provided. Providing inaccurate information may also result in your transaction being delayed or rejected.
What if my deposit was sent from someone else's wallet or account?
This deposit may be delayed, held, or returned. We may also reach out to verify a few details. We'll be in touch if we need anything from you.
Is my information secure?
Yes. All information collected is handled in line with our Privacy Policy and shared only where regulatory requirements oblige us to do so.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.