We’re aware that Macquarie Bank has implemented blocks on transactions to cryptocurrency exchanges, including Digital Surge. This has impacted customers trying to deposit funds into their trading accounts. Below are the most common questions we receive about this issue, along with what you can do to continue using our platform.

If you receive an error stating that the BSB or account number does not exist when entering Digital Surge’s bank details, this is how Macquarie Bank enforces its block. The account and BSB are valid and active — this error is simply Macquarie’s way of rejecting crypto-related payments.

The only way to proceed at this time is to use an alternative bank account that allows crypto-related transactions. Most other Australian banks currently allow transfers to Digital Surge without issue. We recommend switching to one of these banks to ensure uninterrupted access to our platform.

Unfortunately, Macquarie Bank is currently blocking many transactions to legitimate, registered digital currency exchanges, including Digital Surge. This appears to be part of an internal policy decision by the bank, and is not related to the legitimacy or compliance status of the exchange. These restrictions are being applied broadly and are outside of our control.

If you have any questions, please contact us — we're here to help.