Macquarie Bank has introduced restrictions that block transactions to many cryptocurrency exchanges, including Digital Surge. These blocks can prevent deposits from being completed, even when all payment details entered are correct.
This article explains what is happening and what you can do if you are affected.

If Macquarie Bank displays an error suggesting the BSB or account number does not exist, this is how the bank enforces its block on crypto related transactions.
The details provided by Digital Surge are valid and active. The error is generated by Macquarie to prevent the payment from proceeding.

At this time, the only way to deposit funds is to use an alternative bank account that permits crypto related transfers.
Most other Australian banks currently allow deposits to Digital Surge without restrictions. Using another bank account will ensure you can continue to access and use our platform without interruption.

Macquarie Bank has chosen to restrict payments to a wide range of digital currency exchanges. This is an internal policy decision made by the bank and is not related to the legitimacy, registration or compliance status of Digital Surge.
These blocks are being applied broadly across the industry and are outside of our control.

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