If you think you have been scammed, it is important to act fast. Quick steps can help protect your money, secure your personal information and reduce the impact. You are not alone — support is available.

If you believe someone has gained access to your bank account or financial details, contact your bank or financial institution immediately. They can help stop further transactions and secure your accounts.

If you are unsure whether you are being scammed, stop sending money right away. Scammers often continue asking for more until you stop responding. Block all contact from the scammer as soon as possible.

IDCARE is Australia and New Zealand’s national identity and cyber support service. They can help you create a tailored response plan at no cost.

After securing your accounts, report the incident to help authorities track scam activity and protect others.

You can report scams to:

Sharing your experience with friends or family can also help prevent similar scams.

Many scam victims are targeted again. Scammers may pretend to:

These are new scams designed to steal more money. If anyone offers to recover your funds for a fee or deposit, block all contact.

Being scammed can be emotionally and financially distressing, and it can happen to anyone. Support is available.

If you are in debt or under financial stress, a financial counsellor can provide free and confidential help.

Reaching out to someone can make a significant difference.

If you have any questions, please don’t hesitate to contact our support team.