FAQ

Answers to commons questions we recieve

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26 articles in this collection
Written by Josh Lehman and Dan Rutter

Verification Levels

Understanding our new tiered verification levels
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Written by Josh Lehman
Updated over a week ago

I am new and want to find out how this works

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Written by Josh Lehman
Updated over a week ago

How long does it take for my account to be verified?

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Written by Josh Lehman
Updated over a week ago

What ID can I use to verify my account?

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Written by Dan Rutter
Updated over a week ago

I'm having trouble verifying my account. What should I do?

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Written by Dan Rutter
Updated over a week ago

Can I verify using my international passport?

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Written by Dan Rutter
Updated over a week ago

What is the difference between bank transfer and internet bank payment (POLi)

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Written by Josh Lehman
Updated over a week ago

How long does bank transfer take

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Written by Josh Lehman
Updated over a week ago

How will I know that my bitcoin deposit has been received?

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Written by Josh Lehman
Updated over a week ago

When bitcoin is bought, where is the wallet?

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Written by Josh Lehman
Updated over a week ago

What do I need for a bank transfer?

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Written by Josh Lehman
Updated over a week ago

I want to transfer my bitcoin from another platform to here, how can I proceed?

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Written by Josh Lehman
Updated over a week ago

Can I sell bitcoins on your site?

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Written by Josh Lehman
Updated over a week ago

Can I purchase bitcoins to pay someone for services and goods?

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Written by Josh Lehman
Updated over a week ago

Have you got a mobile app?

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Written by Josh Lehman
Updated over a week ago

Can I deposit BTC into the account in preparation for paying bills?

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Written by Josh Lehman
Updated over a week ago

I am an international student can I open an account?

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Written by Josh Lehman
Updated over a week ago

What is the minimum age for creating an account?

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Written by Josh Lehman
Updated over a week ago

I deposited $X and it is still not in my account

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Written by Josh Lehman
Updated over a week ago

Can you check if I was charged fees twice?

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Written by Josh Lehman
Updated over a week ago

How long do bitcoin transfers take?

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Written by Josh Lehman
Updated over a week ago

I made a bank transfer via fast payment and it has not arrived yet!?

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Written by Josh Lehman
Updated over a week ago

Why do you charge fees on POLI transfers

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Written by Josh Lehman
Updated over a week ago

Why is there a $1000 limit for POLi

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Written by Josh Lehman
Updated over a week ago

How does POLi work

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Written by Josh Lehman
Updated over a week ago

How long does it take to buy bitcoin?

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Written by Josh Lehman
Updated over a week ago