A verified mobile number is essential for security and verification, so it is important to keep your details up to date.
Updating your mobile number
For security reasons, Digital Surge requires a biometric verification process before your mobile number can be changed. This ensures the request is legitimate and helps protect your account from unauthorised access.
We will send you a biometric verification request through Sumsub. You will need to use your mobile phone to take a photo of your physical ID and complete a short liveness test. Once completed, our team can verify the request and process your update.
How to request a phone number change
Contact our support team via Live Chat or email at contact@digitalsurge.com.au and let us know you want to update your phone number.
Our team will guide you through the biometric verification steps and complete the update for you.
Need more help?
If you have any questions, please don’t hesitate to contact our support team.