Bitcoin withdrawals are automated as soon as you make a request to transfer your bitcoin it will be sent. If you make a very large transfer it may trigger a security check for one of our team to approve, this doesn't happen often and at most will add up to 1 hour extra time for it to be processed.
Once it has been sent the time it takes for the recipient to receive it depends on the load of the bitcoin network. Generally the time is anywhere from 10 mins to 1 hour.
If your having problems with it not being sent after 2 hours please send us a message so we can help.