This is probably the question we receive the most! We know that you want to get your Bitcoin right away and the time it takes is outside of our control.

The time is dependent on which bank you are transferring money from and at what time you made the transfer. Banks don't process payments on the weekend or public holidays and have daily cut off times.

If you can make the payment before 5:00PM it will generally be in our account the next day. Sometimes this can take longer with some instances being 2-3 days. If after 3 days you have not received your deposit please send us a message via our live chat so we can investigate it for you.

To ensure there are no unnecessary delays ensure that the reference number and amount that was provided to you match when you make the transfer. 

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