The Deposit methods we support are PayID (bank transfer) and Standard Bank Transfers. Both come with their own benefits which are detailed below. You can choose which payment method suits you best.
Unfortunately, we cannot facilitate purchases with Credit Cards due to the high risk of fraud associated with these transactions.
PayID can be used to deposit money into your account in as little as 60 seconds - and it's 100% free.
First-time PayID payments can be held for up to 24 hours by your bank as a security precaution. Future deposits should then be immediate.
For instructions on how to send money from your bank account using PayID, see our Banking Instructions guide.
Standard Bank Transfers
Standard bank transfers to a BSB and account number is the traditional way to deposit funds if your bank doesn't support PayID transfers.
The deposit time is up to 1-2 business days however if your bank supports fast transfers (OSKO/NPP) and processes it immediately, you may be able to receive it near instant. Here is more information on how you can set up standard bank transfers.
All deposits will need to be from a bank account in the same name as your Digital Surge account or they will be rejected.
If you receive a call from your bank regarding the transaction, confirm that the transaction is legitimate and requested by you. This is a normal security protocol by your bank to ensure there is no fraud on your account.
If you have any other questions, don't hesitate to get in touch. We're here to help.