Two-factor authentication (2FA) adds an extra layer of security to your Digital Surge account. When enabled, you’ll need a 6-digit code from your authenticator app to verify key actions such as signing in to your account.
If you’ve lost access to your authenticator app—due to losing your phone, replacing it, or reinstalling the app—you can restore your 2FA using your backup key.
How to Restore Your Authenticator Code with Your Backup Key
To regain access, you’ll need the backup key provided during the initial 2FA setup. Below is an example of the prompt you would have seen during the setup process, which instructed you to save your backup key.
Steps to Restore Access:
Open your authenticator app.
Add a new account or select the option to enter a setup key.
Enter "Digital Surge" as the account name.
Enter your backup key into the designated field.
Press Add or Confirm to complete the process.
Once completed, your authenticator app will generate a 6-digit authentication code every 30 seconds, allowing you to access your Digital Surge account again.
Important: Ensure the backup key you use is specifically for your Digital Surge account and that it is entered correctly.
What If I Don’t Have My Backup Key?
If you no longer have access to your backup key, contact Digital Surge customer support for assistance. You can reach us via live chat or email at contact@digitalsurge.com.au. Our team will guide you through a secure process to disable your 2FA and regain account access.
Need Help?
If you have questions or encounter any issues, don’t hesitate to reach out. Our support team is here to assist you!