While crypto transactions may seem daunting initially, following these steps will ensure that your assets are safely and correctly received.
Important Considerations
Before initiating a transaction, carefully review the following:
Correct Cryptocurrency: Only send the specific cryptocurrency to its corresponding wallet address. Sending the wrong asset may result in permanent loss.
Correct Network: Ensure that the transaction is completed on the same network as your Digital Surge wallet. For example, ETH must be sent on the Ethereum network.
Memo/Tag Requirements: If a wallet address requires a memo or tag, include it in the transaction; otherwise, the funds may not be received.
Avoid Errors: Copy and paste wallet details or use QR codes to avoid mistakes.
Steps to Receive Crypto
Step 1: Go to Your Wallet Page
From your dashboard, navigate to your Wallet page.
Step 2: Find the Cryptocurrency
Search for the specific cryptocurrency you want to receive. If it doesn’t appear, uncheck the "Hide Small Balances" box to see all listed assets.
Step 3: Select Receive
Click the ‘Receive’ button next to the cryptocurrency you wish to deposit into your account.
Step 4: Retrieve Wallet Information
A pop-up will display the necessary information to complete your transaction, including:
The wallet address (displayed as both a string of characters and a QR code).
The memo/tag, if required for the asset.
Use the provided information to complete your transaction.
How the Deposit Works
Once the transaction is initiated and the required confirmations are completed on the blockchain network, the cryptocurrency will be automatically credited to your Digital Surge account.
Important Notes
Asset Specificity: Only send the specified cryptocurrency to its corresponding wallet address. For example, send BTC to a Bitcoin wallet, ETH to an Ethereum wallet, etc.
Network Accuracy: Always use the correct network for the transaction. For example, only send POL on the Polygon network or USDT on the Ethereum networks, as specified by Digital Surge.
Memo/Tag: If a memo/tag is required, include it to avoid loss of funds.
Double-Check Details: Always copy and paste wallet details or use QR codes to prevent errors.
Follow these steps to avoid permanent loss of your crypto assets.
Sending Crypto from Other Exchanges
If you’re sending crypto from another exchange to your Digital Surge account, refer to the external resources provided by that exchange for guidance. These can be helpful for users navigating the process for the first time.
Support Articles
Please note the articles above were not created by Digital Surge.
Need Help?
If you have questions or need assistance, contact our support team via live chat or email at contact@digitalsurge.com.au. We’re here to help!