Scammers may sometimes attempt to trick you into disclosing personal information by pretending to be from Digital Surge. Here’s how to spot the red flags and what to do if you receive something suspicious.
🚩 Common Red Flags to Watch Out For
Be cautious if you receive any email, message, or phone call that includes:
❌ Urgent or threatening language
e.g. "Your account will be locked in 10 minutes if you don’t respond"
❌ Requests for passwords, 2FA codes, or personal information
Digital Surge will never ask you to share these details.
❌ Unexpected links or attachments
Especially those that ask you to log in or download something.
❌ Misspellings, poor grammar, or unusual formatting
❌ Unusual sender details
Check that the email is from an official Digital Surge domain (e.g. @digitalsurge.com.au)
❌ Calls or messages claiming to be support but asking for private info
Our team will never cold-call you asking for sensitive details.
✅ What Should You Do If You Receive Something Suspicious?
Do NOT click any links or provide personal details.
Take a screenshot or copy the message details.
Forward the message or report the incident to us immediately at:
📧contact@digitalsurge.com.au
💬 Or speak to us directly via Live Chat (Mon–Fri, 9 am–6 pm AEST)
We’ll review the message and advise you on the next steps. Your report helps us protect the community and take action against phishing attempts.
🛡️ Stay Safe with Best Practices
Always enable Two-Factor Authentication
Bookmark and use https://digitalsurge.com.au directly
Never share your login or 2FA code with anyone