Travelling overseas? Make sure you can still access and manage your Digital Surge account while abroad by following these important steps:
🔐 If You Have Two-Factor Authentication (2FA) Enabled
Great! If you already have 2FA enabled on your account, your login and transaction approvals rely on your authenticator app (like Google Authenticator or Authy).
✅ Before you travel, ensure that you still have access to the device where your authenticator app is installed and linked to your Digital Surge account.
📱 If You Do NOT Have Two-Factor Authentication Enabled
If 2FA is not enabled, your account uses SMS verification codes to approve certain actions like logins and withdrawals.
🚫 Please note: You may not receive SMS messages reliably while travelling internationally, especially if your mobile number is inactive or roaming is not supported overseas.
✅ To avoid issues, we strongly recommend setting up Two-Factor Authentication before you travel.
🛠️ How to Enable Two-Factor Authentication
You can follow our step-by-step guide here:
👉 How to Enable Two-Factor Authentication on Digital Surge
It only takes a few minutes and adds an important layer of security — especially while you're on the move.
💬 Need Help Before or During Your Trip?
If you need assistance while travelling, our support team is here for you:
Live Chat: Available Monday to Friday, 9am – 6pm (AEST)
Email: contact@digitalsurge.com.au