At Digital Surge, your security is our top priority. That’s why we offer the option to voluntarily freeze your account if you receive a notification that seems suspicious or unexpected.
🔒 When Can You Freeze Your Account?
You’ll see an option to freeze your account when you receive certain types of security-related emails, such as:
Withdrawal request emails
Withdrawal confirmation emails
New login from a new IP address
If you didn’t initiate the action or something doesn’t look right, you can click the freeze link in the email to immediately secure your account.
🚫 What Happens When You Freeze Your Account?
Any future transactions will be blocked (buys, sells, deposits, and withdrawals).
This prevents any unauthorised access from causing damage while you investigate.
✅ Why This Matters
The voluntary freeze feature adds an extra layer of protection. If your account is ever accessed without your permission, freezing it quickly limits risk and gives you time to act.
🔓 How to Unfreeze Your Account
To unfreeze your account, email contact@digitalsurge.com.au
Our team will help verify your identity and safely get your account back up and running.