Two-factor authentication (2FA) is an optional but powerful security feature. It works with a time-based authenticator app like Google Authenticator or Authy, which generates a new 6-digit code every 30 seconds. This code adds a second layer of protection to your account during login.

Setting up 2FA involves four quick steps—but all of them need to be completed in one go. If you leave the process midway, refresh the page, or come back later, the code saved in your authenticator app won’t be linked to your account—even though it keeps generating numbers.

This is the most common issue users face when enabling 2FA.

If you’re having trouble or the code doesn’t work:

Once setup is complete, you’ll be asked for your code each time you log in, helping keep your account secure.

This happens when the setup wasn’t completed correctly. The code in your app may not be linked to your account. Delete it from the app and try again from the start.

There are four steps. The key is to complete them all in one go, without exiting or navigating away from the page.

2FA is optional but strongly encouraged. It provides extra protection by requiring a code during login—even if someone knows your password.

Time-based apps will keep generating codes even if they’re not linked to your account. That’s why deleting and restarting the setup is necessary if the process wasn’t completed properly.

2FA is a self-service feature, meaning setup must be done on your end. If something goes wrong, the best fix is to delete the code and start again.

If you’re still having trouble, feel free to contact our Live Chat Support or email us at contact@digitalsurge.com.au—we’re here to help!